Terms of service
Terms of Service
Last updated: September 2026
Overview
This website is operated by Wellgrown Ltd, trading as WellGrown. Throughout the site, the terms “WellGrown”, “we”, “us” and “our” refer to Wellgrown Ltd.
These Terms of Service apply when you visit our website, create an account, purchase our products or use our services.
By using our website or purchasing from us, you agree to these Terms together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Subscription & Cancellation Policy and any other policies referenced on our website.
Nothing in these Terms affects your statutory rights as a consumer.
1. Use of Our Website
You must be at least 18 years old, or have permission from a parent or guardian, to use our website and services.
You agree that any information you provide to us, including your billing, contact and delivery details, is accurate, complete and up to date.
If you create an account, you are responsible for keeping your account information secure and for activity carried out through your account.
2. Products & Availability
We make every effort to describe and display our products, packaging and colours accurately. However, the appearance of products may vary slightly from the images shown on our website, including due to differences in device and screen settings or changes to our packaging.
Product availability may change from time to time.
We reserve the right to limit quantities or discontinue products where necessary.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative or provide a refund.
3. Orders
When you place an order through our website, you are offering to purchase the products in your basket.
Once your payment has been successfully processed, we'll send you an order confirmation email containing the details of your purchase.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- pricing or product information errors
- suspected fraudulent activity
- payment issues
- product availability issues
If we cancel an order after payment has been taken, we will refund the relevant amount using your original payment method.
Please review your order carefully before completing your purchase. If you need to make a change after ordering, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.
For information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.
4. Pricing & Payment
All prices on our website are displayed in GBP (£).
Prices may change from time to time. Any price changes will not affect orders that have already been confirmed.
Any applicable delivery charges will be clearly shown at checkout before you complete your purchase.
You agree to provide valid and accurate payment information when placing an order.
Payments are processed securely through the payment providers available on our website.
5. Shipping & Delivery
We aim to prepare and dispatch orders within the timeframes set out in our Shipping Policy.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier disruption, severe weather or strikes.
If your order is delayed, lost or arrives damaged, please contact us at hello@wellgrown.uk and we'll do our best to resolve the issue.
For information about processing times, UK delivery, Click & Collect, tracking and subscription dispatch dates, please refer to our Shipping Policy.
6. Subscriptions
If you purchase a subscription product, payments and orders will recur automatically according to your selected subscription frequency until your subscription is paused or cancelled.
Subscription orders follow our twice-monthly dispatch schedule. Our regular dispatch dates are:
- 1st of each month
- 15th of each month
When you start a subscription, your order will be scheduled for the nearest available dispatch date. Future orders will then be scheduled according to your chosen subscription frequency.
You can pause, skip or cancel your subscription through your subscription management portal before your next billing date.
If you'd like to change your subscription, including your coffee, bag size or quantity, please contact us at hello@wellgrown.uk and we'll be happy to make the change for you.
For full details about recurring payments, managing or cancelling your subscription, please refer to our Subscription & Cancellation Policy.
For information about subscription dispatch and delivery, please refer to our Shipping Policy.
7. Intellectual Property
All content on our website, including text, photography, illustrations, graphics, branding, logos and other creative material, is owned by or licensed to Wellgrown Ltd unless otherwise stated.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify or commercially use our website content without our prior written permission.
8. Third-Party Services & Links
Our website may contain links to third-party websites or use services provided by third parties, including payment, subscription and delivery providers.
We are not responsible for the content, privacy policies or practices of third-party websites that we do not control.
Where you choose to access a third-party website or service, your use of that service may also be subject to the third party's own terms and policies.
9. Reviews & Feedback
If you submit a review, comment, photograph, feedback or suggestion to us, you remain responsible for ensuring that the content you provide is accurate, lawful and does not infringe the rights of another person.
By submitting content to us, you give WellGrown permission to use, reproduce and share that content for reasonable business and promotional purposes, including on our website, email communications and social media channels.
We will not knowingly publish unlawful, misleading or inappropriate content.
10. Acceptable Use
You agree not to use our website:
- for unlawful or fraudulent purposes
- to distribute harmful software, spam or malicious content
- to interfere with the security or operation of the website
- to attempt unauthorised access to our systems
- to misuse our intellectual property or content
- in any way that could harm WellGrown, our customers or other users
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
11. Liability & Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer.
We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by our negligence.
To the extent permitted by law, Wellgrown Ltd will not be responsible for losses that were not reasonably foreseeable when you entered into your contract with us.
Nothing in these Terms limits any rights or remedies you may have under applicable UK consumer law.
12. Privacy
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, place an order, subscribe to our services or communicate with us.
By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will always be available on our website, with the date of the most recent update shown at the top of this page.
Changes will not affect orders that were already confirmed before the updated Terms came into effect, unless required by law.
14. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will retain any mandatory legal rights available to you under applicable consumer law.
Any disputes relating to these Terms will be handled by the courts with jurisdiction under applicable law.
15. Contact Information
If you have any questions about these Terms, an order or our services, please contact us:
Wellgrown Ltd, trading as WellGrown
Company number: 17217783
24 Grafton Road
London
W3 6PB
United Kingdom
Email: hello@wellgrown.uk
Telephone: +44 (0)7956 992598