Terms of service

Terms of Service

Overview

This website is operated by Wellgrown Ltd. Throughout the site, the terms “Wellgrown”, “we”, “us” and “our” refer to Wellgrown Ltd.

By visiting our website or purchasing from us, you agree to these Terms of Service together with our Privacy Policy and any other policies referenced on this site.

If you do not agree to these Terms, please do not use our website or services.

1. Use of Our Website

You must be at least 18 years old, or have permission from a parent or guardian, to use our website and services.

You agree that any information you provide to us, including billing and delivery details, is accurate and up to date.

You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

2. Products & Availability

We do our best to display our products, packaging and colours accurately. However, actual appearance may vary slightly depending on your device or screen settings.

All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

3. Orders

When you place an order, you are making an offer to purchase our products.

Orders are only confirmed once payment has been successfully processed and you receive an order confirmation email from us.

We reserve the right to refuse or cancel orders where necessary, including in cases of:

  • pricing errors
  • suspected fraudulent activity
  • product availability issues

Please review your order carefully before placing it, as we may not be able to amend or cancel orders once they have been processed.

For information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

4. Pricing & Payment

All prices on our website are displayed in GBP (£).

Prices may change from time to time without notice.

Unless otherwise stated, prices do not include delivery charges, customs duties or import taxes where applicable.

You agree to provide valid and accurate payment information for all purchases made through our website.

5. Shipping & Delivery

We aim to dispatch orders promptly and provide estimated delivery timeframes where possible.

However, delivery times are estimates only and may occasionally be affected by courier delays or circumstances outside our control.

Once an order has been handed to the delivery carrier, responsibility for delivery passes to the carrier.

6. Subscriptions

If you purchase a subscription product, your subscription will renew automatically according to the delivery frequency you selected unless paused or cancelled.

You may:

  • pause
  • skip
  • edit
  • cancel

your subscription at any time through your subscription management portal.

For full details, please see our Subscription & Cancellation Policy.

7. Intellectual Property

All content on this website, including text, photography, branding, graphics and logos, is owned by or licensed to Wellgrown Ltd.

You may not copy, reproduce, distribute or use any content from this website without prior written permission.

8. Third-Party Services & Links

Our website may include links to third-party websites or services.

We are not responsible for the content, policies or practices of any third-party websites or providers.

Your use of any third-party services is at your own discretion and subject to their terms.

9. Reviews & Feedback

If you submit reviews, feedback or suggestions to us, you agree that we may use them to improve and promote our products and services.

You remain responsible for ensuring any content you submit is accurate and lawful.

10. Acceptable Use

You agree not to use our website:

  • unlawfully
  • fraudulently
  • to distribute harmful software or spam
  • to interfere with the security or operation of the website
  • to misuse our content or systems

We reserve the right to suspend or terminate access to our services where these Terms are breached.

11. Limitation of Liability

To the fullest extent permitted by law, Wellgrown Ltd shall not be liable for any indirect, incidental or consequential damages arising from the use of our website, products or services.

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page and will take effect immediately upon publication.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

Wellgrown Ltd.
24 Grafton Road
London W3 6PB
United Kingdom

hello@wellgrown.uk
+44 (0)7956 992598

Company No. 17217783
Not VAT registered