Shipping policy

Shipping Policy

Shipping Overview

We aim to prepare, pack and dispatch every order as quickly as possible so your coffee arrives fresh and ready to enjoy.

All orders are processed from the UK.

Order Processing Times

We aim to prepare and dispatch your coffee as quickly as possible while ensuring every order is packed with care.

One-time orders are usually prepared and dispatched within 1–3 working days.

Subscription orders are dispatched according to our twice-monthly subscription schedule. Our regular dispatch dates are:

  • 1st of each month
  • 15th of each month

When you start a subscription, your order will be scheduled for the nearest available dispatch date. Future orders will then be scheduled according to your chosen subscription frequency.

Please note that the 1st and 15th are dispatch dates, not delivery dates. Once dispatched, orders are sent using our standard Royal Mail Tracked 48® service.

During particularly busy periods, public holidays or special launches, processing may take a little longer. If we expect a significant delay, we’ll do our best to let you know.

Subscription Orders

Subscription orders are processed automatically according to your selected delivery frequency.

You can pause, skip or cancel your subscription through your subscription management portal before your next billing date.

If you'd like to make a change to your subscription — such as changing your coffee, bag size or quantity — please contact us at hello@wellgrown.uk and we'll be happy to make the change for you.

UK Shipping

We currently deliver throughout the United Kingdom.

Our standard delivery service is Royal Mail Tracked 48®.

  • UK Standard Delivery — £3.65
    Orders are sent via Royal Mail Tracked 48®. Please allow approximately 3–5 working days for your order to be processed and delivered.
  • Click & Collect — FREE
    Collect your order from W3 6PB. Please allow 3–5 working days for us to prepare your order. We’ll let you know when it’s ready to collect.

Tracking details are not automatically provided with your dispatch confirmation. If you need your tracking information, please contact us at hello@wellgrown.uk and we’ll be happy to provide it.

International Shipping

We currently deliver within the United Kingdom only.

As WellGrown grows, we hope to make our coffee available to customers further afield.

Delays & Delivery Issues

Occasionally, deliveries may be delayed due to circumstances outside our control, including courier disruption, severe weather or strikes.

If you're concerned about your delivery, please contact us at hello@wellgrown.uk and we'll do our best to help.

Incorrect Shipping Information

Please check your delivery details carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible at hello@wellgrown.uk. We'll do our best to update the address before your order is dispatched, although we cannot guarantee changes once an order has been processed.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • your order number
  • photos of the damage

We’ll work with you to resolve the issue as quickly as possible.

Contact

For any shipping-related questions, please contact:

Wellgrown Ltd.
hello@wellgrown.uk